Marketing Automation is a subset of customer relationship management (CRM) or customer experience management (CXM) that focuses on the definition, segmentation, scheduling and tracking of marketing campaigns. The use of marketing automation makes processes that would otherwise have been performed manually much more efficient and makes new processes possible. Marketing Automation can be defined as a process where technology is used to automate several repetitive tasks that are undertaken on a regular basis in a marketing campaign. A tool that allows an individual to design, execute and automate a time-bound marketing workflow can be called a Marketing Automation platform.
Whether your campaign is for an online promotion, an e-book offer, or to wish clients a happy holiday season, a regularly delivered personalized message will nurture your relationship. For old clients, this indicates that you care about them and would like to reward them for their loyalty; for new ones, it's a good way to guide them toward conversion at a steady rate.
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